Nakheel Customer Care

Please contact the NAM Call Centre 800-6267 . Your comments/enquiry will be forwarded to Customer Care and responded to in a prompt and timely manner.

Nakheel Customer Care is now operating 24 hours a day, 7 days a week for all residents and owners at International City.

It is important to lodge all requests and queries with Customer Care to assure a prompt response.

When calling Customer Care, please provide the following information to assist your Customer Care Agent to log the request efficiently and accurately. 

• Your Name
• Your Property Code or Customer Care Number (CCN)
• Your Community (for example – International City)
• Residential District (for example – China)
• Building Number (for example – C14)
• Apartment Number (for example – Apartment 105)
• Contact Number (mobile and/or landline)
• Nature of your Request

For example, the Customer Care Agent has the capacity to log your request under a number of different categories. For example: Mechanical, Plumbing or Electrical. The system used to manage these requests also has the capability to include any extra notes or specifications.

The details that you provide the Customer Care Agent will allow them to process your request quickly and in accordance with the guidelines provided by various Nakheel Departments.

In particular, the Facilities Management team for International City have provided the Customer Care with detailed courses of action and escalation procedures in order to deal with your requests or concerns.

Please get in touch with the Customer Care at any time to loge FM requests, or contact Nakheel Asset Management.

Nakheel Contact NAM Call Centre 800-6267